Effective date: September 26, 2026
Money-Back Guarantee: AI Operations Audit
If we don’t find at least $4,500 a year hiding in your business, the audit is free.
Every finding comes with a dollar figure and the arithmetic behind it. Delivered within 7 business days, or it’s also free.
Two guarantees, and the terms of both are below in full. To claim either, reply to any email we’ve sent you or use the contact form. You keep the report either way.
The value guarantee
Every report identifies annual value of at least $4,500, shown with full arithmetic. Find means value identified in your report: your time counted at your stated rate, recovered revenue, and eliminated spending. If our audit cannot find that value in your business, we say so in the report. We count value using the figures you give us. Where you haven’t given us a figure, we use a typical one: a published figure where one exists (such as government wage data for your time), or otherwise our typical estimate for a business like yours. Your report names the source or explains the estimate, and these figures count toward the $4,500. If the total is still under $4,500, we refund your full fee and you keep the report.
The delivery guarantee
If we miss the 7-business-day deadline, tell us within 14 days of the deadline passing and we refund the full fee to your original payment method within 5 business days. We still finish your report and deliver it, and it’s yours to keep.
Errors
If you find a factual error in your report, flag it during your two-week Q&A window and we deliver a corrected report within 2 business days at no charge.
The readout call
Not covered by the refund guarantee. If a scheduled call doesn’t happen, on either side, rebook through the same link, no penalty.
When the clock starts
Your delivery clock and our guarantees begin on Day 0. Day 0 is the first business day we have all of these: your submitted intake form, your confirmed payment, and your reply to our follow-up questions, if we send any.
We send one round of questions at most, by 5 PM Pacific on the business day after your form arrives. If we send them later, Day 0 is the first business day we had your form and payment. Any reply counts as your answers, even if it doesn’t answer every question. If you haven’t replied by 5 PM Pacific on the third business day after we send them, Day 0 is the next business day.
Business days are Monday to Friday, excluding US federal holidays, in Pacific time. Anything that arrives after 5 PM Pacific, or on a day that isn’t a business day, counts as arriving the next business day. We email you when your audit starts, with your delivery date; that email confirms Day 0 but doesn’t change it. This applies to orders placed on or after September 26, 2026.
Our right to decline
We may decline any order before work begins, with a full refund.
How to claim a refund
- Reply to any email we’ve sent you, or use the contact form, noting “Audit refund request”. For a late report, that is within 14 days of the deadline passing. Where the report itself says we could not find the value, we start the refund ourselves and you do not have to ask.
- No explanation required. We may send a one-question survey to help us improve. Answering it is optional and does not affect your refund.
- We send the full fee back to the card or account you paid with, within 5 business days. It’s all or nothing. We don’t do part-refunds, because you shouldn’t have to negotiate.
You keep the report regardless.
What the guarantees do not cover
- How you rate the analysis. The value guarantee is measured on the value identified in your report, with the arithmetic shown, not on your assessment of it. If a number is wrong, flag it during your question window and we correct it free.
- Implementation outcomes. The guarantees cover the value your report identifies and the date it arrives, not the results of any automation you build from it. Any project we build for you afterward has its own separate agreement.
- Late requests on a late report. The 14-day window on the delivery guarantee is firm. If you need more time, note that in your email before the window closes and we’ll consider it.
Fee credit toward implementation
Your audit fee credits toward any Iterategy implementation engagement started within 90 days of delivery. Taking the credit closes the refund window; a refund voids the credit.
The credit is your full audit fee, the amount you paid. It is one or the other: the credit and the refund cannot both apply.
The credit applies to an implementation engagement priced above your audit fee and is deducted from that engagement’s price; an engagement priced at or below your audit fee is not eligible for the credit.
Questions
Use the contact form, or reply to any email we’ve sent you. We respond within one business day.