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AI Appointment Setter: questions to ask

From The AI Agents Report by Iterategy · iterategy.com/research/ai-agents/jobs/ai-appointment-setter/

The nine questions

Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
What does it do with the hard cases? Ask what it holds back for you, and what happens to what it cannot resolve.
What is the cap, and what happens past it? Work out the bill at the volume you actually do, not at the included allowance.
What is the unit? Per month, per user, per location, per minute, per credit or per resolved ticket.
Who does the setup, and is it in the price?
What happens to the changes it made when I stop paying? Some tools make changes that stay only while you subscribe.
Who carries the legal side? For calling and texting customers, ask who handles consent and opt-outs.

Check it chases the lead and books, rather than sending a booking link. A lot of what ranks for AI appointment scheduling is a smart calendar page that chases nobody.
Some of the cheapest run inside a customer records system you must already pay for, so the low price buys the agent, not everything it needs.
Calls and texts are often billed on top as you use them. One vendor’s $297 covers the software and the AI only.
Setup takes real work even when you sign up yourself. One vendor puts setting it up for you on a $2,297 tier.
Every new setter we found charges by minutes or credits, not by booked appointments, so you pay whether it books anything or not.