Take this into the demo

AI Chat Agent: questions to ask

From The AI Agents Report by Iterategy · iterategy.com/research/ai-agents/jobs/ai-chat-agent/

The nine questions

Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
What does it do with the hard cases? Ask what it holds back for you, and what happens to what it cannot resolve.
What is the cap, and what happens past it? Work out the bill at the volume you actually do, not at the included allowance.
What is the unit? Per month, per user, per location, per minute, per credit or per resolved ticket.
Who does the setup, and is it in the price?
What happens to the changes it made when I stop paying? Some tools make changes that stay only while you subscribe.
Who carries the legal side? For calling and texting customers, ask who handles consent and opt-outs.

Every product here finishes a task in the chat, such as booking the meeting or changing the order, not just answering the question. Many products you will meet first only answer, so ask what it can complete on its own.
All 17 can be bought with a sign-up form, and 5 start free. Published monthly prices run from $9 to $97.
Vendors quote the share of chats they resolve, but none says what happens to the rest. Ask who picks up the chats it cannot finish, and how fast.
In reviews, the AI itself is rarely the complaint. Billing, cancellation and reaching a person about your account are.