Take this into the demo

AI Dispatcher: questions to ask

From The AI Agents Report by Iterategy · iterategy.com/research/ai-agents/jobs/ai-dispatcher/

The nine questions

Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
What does it do with the hard cases? Ask what it holds back for you, and what happens to what it cannot resolve.
What is the cap, and what happens past it? Work out the bill at the volume you actually do, not at the included allowance.
What is the unit? Per month, per user, per location, per minute, per credit or per resolved ticket.
Who does the setup, and is it in the price?
What happens to the changes it made when I stop paying? Some tools make changes that stay only while you subscribe.
Who carries the legal side? For calling and texting customers, ask who handles consent and opt-outs.

Check it assigns the job itself rather than showing you a board to drag jobs around on. Most of what is sold as dispatch software is a board.
Automatic assignment is often a paid module, and at least one vendor publishes no price for it.
Some offer an approval mode beside the automatic one, so you choose whether you sign off on each assignment.
Published results come from fleets of around fifty trucks. A three-van business should expect smaller gains.
In reviews, the complaints are about billing, support and cancelling, not about how jobs get assigned.