Take this into the demo
AI Employee: questions to ask
The nine questions
- Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
- Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
- Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
- What does it do with the hard cases? Ask what it holds back for you, and what happens to what it cannot resolve.
- What is the cap, and what happens past it? Work out the bill at the volume you actually do, not at the included allowance.
- What is the unit? Per month, per user, per location, per minute, per credit or per resolved ticket.
- Who does the setup, and is it in the price?
- What happens to the changes it made when I stop paying? Some tools make changes that stay only while you subscribe.
- Who carries the legal side? For calling and texting customers, ask who handles consent and opt-outs.
What to check for this job
- These are sold as a named worker, but most do a job other parts of this map already cover, such as sales outreach or answering calls. Compare against those products too.
- You set it up like software, not like a hire. The vendor that sells a product literally called AI Employee says it needs setup and ongoing human oversight.
- 5 of the 17 publish no price and 6 are sold only through a sales call, so you often cannot compare the cost against a salary before a call.
- Some pause or ask before important actions, such as a daily safety cap that stops the agent partway through the day. Ask what limits it has.
- In reviews, credits running out fast is the sharpest complaint, in one case within a day.
Notes
The AI Agents Report · Iterategy How we did this ·
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