Take this into the demo

AI Employee: questions to ask

From The AI Agents Report by Iterategy · iterategy.com/research/ai-agents/jobs/ai-employee/

The nine questions

  1. Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
  2. Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
  3. Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
  4. What does it do with the hard cases? Ask what it holds back for you, and what happens to what it cannot resolve.
  5. What is the cap, and what happens past it? Work out the bill at the volume you actually do, not at the included allowance.
  6. What is the unit? Per month, per user, per location, per minute, per credit or per resolved ticket.
  7. Who does the setup, and is it in the price?
  8. What happens to the changes it made when I stop paying? Some tools make changes that stay only while you subscribe.
  9. Who carries the legal side? For calling and texting customers, ask who handles consent and opt-outs.

What to check for this job

  • These are sold as a named worker, but most do a job other parts of this map already cover, such as sales outreach or answering calls. Compare against those products too.
  • You set it up like software, not like a hire. The vendor that sells a product literally called AI Employee says it needs setup and ongoing human oversight.
  • 5 of the 17 publish no price and 6 are sold only through a sales call, so you often cannot compare the cost against a salary before a call.
  • Some pause or ask before important actions, such as a daily safety cap that stops the agent partway through the day. Ask what limits it has.
  • In reviews, credits running out fast is the sharpest complaint, in one case within a day.

Notes

The AI Agents Report · Iterategy How we did this · Download the data · Report a correction · What changed