Take this into the demo

Missed-Call Text-Back: questions to ask

From The AI Agents Report by Iterategy · iterategy.com/research/ai-agents/jobs/missed-call-text-back/

The nine questions

Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
What does it do with the hard cases? Ask what it holds back for you, and what happens to what it cannot resolve.
What is the cap, and what happens past it? Work out the bill at the volume you actually do, not at the included allowance.
What is the unit? Per month, per user, per location, per minute, per credit or per resolved ticket.
Who does the setup, and is it in the price?
What happens to the changes it made when I stop paying? Some tools make changes that stay only while you subscribe.
Who carries the legal side? For calling and texting customers, ask who handles consent and opt-outs.

Almost every product that texts back a missed call does it with a fixed rule: the missed call triggers your own template. That works, but it is automation, and it should be priced that way.
Only 2 products we found put an AI in this step. If you want the text to answer the caller’s question or book the job, ask whether an AI writes the reply or you do.
Check whether your phone system, review platform or CRM already includes it. Most of these products are a feature inside something larger.
The auto-text is often on a higher plan or a paid add-on, and some need a one-time US carrier registration before texts will send.