Take this into the demo

Review Reply Agent: questions to ask

From The AI Agents Report by Iterategy · iterategy.com/research/ai-agents/jobs/review-reply-agent/

The nine questions

Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
What does it do with the hard cases? Ask what it holds back for you, and what happens to what it cannot resolve.
What is the cap, and what happens past it? Work out the bill at the volume you actually do, not at the included allowance.
What is the unit? Per month, per user, per location, per minute, per credit or per resolved ticket.
Who does the setup, and is it in the price?
What happens to the changes it made when I stop paying? Some tools make changes that stay only while you subscribe.
Who carries the legal side? For calling and texting customers, ask who handles consent and opt-outs.

Every product here can post replies on its own, but writing you a draft to approve is usually the default. Check that posting on its own is switched on.
That setting is often on the plan above the entry price, at $9.99 a month in one case. Price the plan that posts, not the one that drafts.
Low-star reviews are usually held for you: 4 and 5 star reviews are answered automatically, 1 to 3 star ones wait. Decide whether you want it to answer the hard ones too.
“Automatic” can mean within minutes, within 24 hours or once each morning. Ask how soon a reply actually appears.
Entry plans often cap replies each month. Count your reviews across every location before you choose a plan.