Customer Win-Back Agent: all 13 products
Works through your list of past or dormant customers by text and phone and brings them back, at a pace you set. We found 13 products that do this, from 13 companies. Two can be bought with a sign-up form and 11 are sold through a sales call. Three of 13 publish a price. The monthly plans in US dollars run from $349 to $449.
The 13 products
| Compare | Product | What it does on its own | Built for | How you buy | Starting price |
|---|---|---|---|---|---|
| Podium | Texts past customers on its own to get them back on the schedule. In the vendor’s words: “Your AI Employee proactively re-engages past customers to keep your business top of mind” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sales call | Not published | |
| Arini | Calls and texts overdue dental patients and books them back in. In the vendor’s words: “Answer every call, re-activate every patient, and ensure no opportunity for care slips through the cracks.” Where it says AI does it: “Healthcare AI that scales with your group.” Source (opens in a new tab) · checked Sep 23, 2026 | Any size, dental | Sales call | Not published | |
| Avoca | Texts and calls past customers to bring them back onto the schedule. In the vendor’s words: “Multi-channel drip campaigns across SMS and calls that re-engage past customers and fill your board.” Where it says AI does it: “The AI Front Office for Service Businesses” Source (opens in a new tab) · checked Sep 23, 2026 | Any size, home services | Sales call | Not published | |
| Clinekt Health | Finds the overdue patients in the records and reaches them by phone, text and email until they rebook. In the vendor’s words: “Bring the overdue and dormant patients in your records back onto the schedule.” Where it says AI does it: “HIPAA-compliant AI agents that activate new, dormant, and net-new patients around the clock.” Source (opens in a new tab) · checked Sep 26, 2026 | Any size, healthcare | Sales call | Not published | |
| Closed.bot | Calls a list of lapsed customers and books them back in. In the vendor’s words: “Automate truly human-like AI calls to re-engage customers, qualify, and schedule quality sales calls.” Source (opens in a new tab) · checked Sep 23, 2026 | Small business | Sign up yourself | Not published | |
| Dental Reactivate | Calls dormant patients from the practice list and books them back in. In the vendor’s words: “Harness AI Callers to Reactivate Your Customer Database Effectively and Efficiently.” Source (opens in a new tab) · checked Sep 23, 2026 | Any size, dental | Sales call | Not published | |
| Hatch | Texts and emails aged leads and past customers until they book again. In the vendor’s words: “CRM-based rules identify dormant contacts and launch multi-day, multi-channel outreach automatically.” Source for the vendor’s words (opens in a new tab) Where it says AI does it: “AI answers questions about the quote, handles objections, and keeps the conversation moving” Source for where it says AI does it (opens in a new tab) · checked Sep 27, 2026 | Any size, home services | Sales call | Not published | |
| Mecha AI | Calls lapsed customers back and confirms the appointment before the call ends. In the vendor’s words: “Interested customers get booked immediately against your live calendar.” Where it says AI does it: “For reactivation, the AI calls the customer.” Source (opens in a new tab) · checked Sep 23, 2026 | Larger organizations, home services | Sales call | Not published | |
| SalesAi | Calls and texts cold and lapsed customers to restart the conversation. In the vendor’s words: “While your team is closing, in meetings, or off the clock, your Ai team is calling, texting” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sales call | Not published | |
| Sameday | Calls and texts your past customer list and books the ones who answer. In the vendor’s words: “The AI calls and texts through the list at a pace you set, in your voice.” Source (opens in a new tab) · checked Sep 26, 2026 | Any size, home services | Sales call | $449 a month | |
| Structurely | Reaches out to old contacts by voice, text and email and books them. In the vendor’s words: “Structurely answers inbound conversations and proactively reaches customers across voice, SMS, and email” Source for the vendor’s words (opens in a new tab) Where it says AI does it: “Automate your sales with AI calling, texting, appointment setting, & live phone transfers.” Source for where it says AI does it (opens in a new tab) · checked Sep 26, 2026 | Any size | Sales call | $0.02 a message | |
| Tepali | Texts a past client when the next treatment is due and books the reply into the calendar. In the vendor’s words: “Tepali sends personalized reminders and texts when a touch-up is due, then books the reply.” Where it says AI does it: “AI receptionist answers calls, texts and DMs 24/7 and books them” Source (opens in a new tab) · checked Sep 26, 2026 | Any size, med spa | Sales call | Not published | |
| Viva AI | Calls overdue patients every day and books them back onto the schedule. In the vendor’s words: “…the outbound calls your team never has time to make, made every day” Source for the vendor’s words (opens in a new tab) Where it says AI does it: “The AI explains why it is calling, checks the patient’s availability, overcomes common scheduling objections, and books the appointment directly into your PMS” Source for where it says AI does it (opens in a new tab) · checked Sep 23, 2026 | Any size, dental | Sign up yourself | $349 a month |
What to know before you buy
- Results depend on the customer list you already have. Every vendor assumes a clean list with phone numbers, emails and consent, and none says what happens when it is stale.
- Texting or calling a dormant list is regulated like cold calling. Ask how it handles quiet hours, opt-outs and consent records.
- Most are a done-for-you service sold through a sales call: 11 of the 13. Many charge a share of revenue or per booking, so ask for the full terms in writing.
- An automated “we miss you” blast is not an agent. The products here call and text through the list and handle the replies.
- In reviews, getting out of the contract is the complaint that comes up most.
More from our research
How real (from our first round of research)
The vendors describe the work plainly, with published lines about proactively re-engaging past customers, re-engaging cold, dormant and unresponsive leads automatically, and an AI that calls and texts through the list at a pace you set. All 12 we checked in the first round act on their own once the list is loaded. On the full map, 11 of the 13 are sold through a sales call or contract, often done for you, so what you buy is a setup and an ongoing service rather than a login. Reactivation is often sold on revenue share or per booking, which is why so many prices are missing.
Watch for
What you get out of this depends on the customer list you already have, and no vendor warns you about that. Every vendor assumes a clean, consented database carrying phone numbers and emails, and none of the pages we checked sets out what happens when the list is stale or the consent record is thin, which is the normal state of a small business’s customer table. Texting a dormant list is the same regulated act as cold calling one, and on the done-for-you products the compliance help is not priced at all. One vendor states the safeguard outright, that quiet hours and opt-outs are respected automatically. Ordinary marketing automation is often sold here as an agent: an automated blast telling customers you miss them is not one, and those were kept out.
What reviewers raise
On the platforms that sell this, getting out of the contract is the complaint that comes up most.
Questions to ask in the demo
- Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
- Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
- Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
Quick answers
How many AI products are there for bringing back past customers?
We found 13 products from 13 companies that do this themselves. 2 can be bought with a sign-up form and 11 through a sales call.
How much does a Customer Win-Back Agent cost?
Few products publish a monthly price in US dollars: $349, $449 a month. 3 of 13 publish a price in some form.
Which ones are built for small businesses?
One says on its own site that it is built for small businesses: Closed.bot. Most others name no size and may still suit you.
Other jobs in Sales
Cite this
Customer Win-Back Agent: all 13 products. The AI Agents Report, Iterategy, 2026. https://iterategy.com/research/ai-agents/jobs/customer-win-back-agent/