Support Resolution Agent: all 26 products
Closes the support ticket rather than drafting a reply: issues the refund, completes the workflow, resolves the question end to end. We found 26 products that do this, from 26 companies. Of these, 10 can be bought with a sign-up form and 16 are sold through a sales call. Of the 26, 15 publish a price. Monthly plans in US dollars run $19 to $750, typically $40.
The 26 products
| Compare | Product | What it does on its own | Built for | How you buy | Starting price |
|---|---|---|---|---|---|
| Ada | Resolves customer service requests across channels and takes the action the request needs, rather than drafting a reply for a person. In the vendor’s words: “AI customer service agents that resolve, act, and continuously improve.” Source (opens in a new tab) · checked Sep 23, 2026 | Larger organizations | Sales call | Not published | |
| Salesforce | Resolves support cases and engages customers around the clock without a person pressing send. In the vendor’s words: “Resolve cases. Recommend products. Engage customers and prospects. Around the clock.” Source (opens in a new tab) · checked Sep 26, 2026 | Any size | Sales call | Not published | |
| Help Scout | Answers a customer question from your help center and custom sources and closes the conversation without a person. In the vendor’s words: “AI Answers is an autonomous agent that resolves customer questions instantly.” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sign up yourself | $0.75 a resolution | |
| Cognigy | Runs AI agents that decide what a customer contact needs and resolve it across voice and chat. In the vendor’s words: “Deploy AI Agents that understand, decide & resolve” Source (opens in a new tab) · checked Sep 23, 2026 | Larger organizations | Sales call | Not published | |
| CoSupport AI | Reads incoming support tickets and resolves them in the helpdesk without a person, escalating what it cannot solve. In the vendor’s words: “…resolves customer support tickets autonomously by training on a company’s historical support data” Where it says AI does it: “CoSupport AI is an AI customer support automation platform that resolves customer support tickets autonomously by training on a company’s historical support data.” Source (opens in a new tab) · checked Sep 26, 2026 | Any size | Sales call | $0.19 a resolved ticket | |
| Crescendo | Resolves customer contacts across voice, chat, email and text, and hands to a person only what it cannot finish. In the vendor’s words: “Resolves across voice, chat, email and text” Where it says AI does it: “AI handles the volume, surfaces the insights” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sales call | Not published | |
| Siena AI | Watches, understands and resolves ecommerce support conversations across email and chat. In the vendor’s words: “Siena watches, understands, and resolves” Where it says AI does it: “AI agents that run support, shopping, social, QA, and VoC” Source (opens in a new tab) · checked Sep 26, 2026 | Any size, e-commerce | Sales call | $750 a month | |
| Decagon | Answers and resolves inbound support conversations without a person on the send. In the vendor’s words: “Handle inbound requests end-to-end across web live chat, SMS, WhatsApp, and more.” Source for the vendor’s words (opens in a new tab) Where it says AI does it: “Build, optimize, and scale AI agents that treat every customer like the only one.” Source for where it says AI does it (opens in a new tab) · checked Sep 27, 2026 | Larger organizations | Sales call | Not published | |
| eesel AI | Reads support tickets in your existing helpdesk and answers or resolves them, escalating complex cases to a person. In the vendor’s words: “For straightforward tier-1 tickets the agent resolves the issue end to end.” Source (opens in a new tab) · checked Sep 24, 2026 | Any size | Sign up yourself | $0.40 a ticket | |
| Intercom | Answers customer emails, chats and calls and takes action in other systems to close the ticket. In the vendor’s words: “Fin pulls in customer data and takes action through APIs or MCP.” Where it says AI does it: “Fin is the highest-performing AI agent” Source (opens in a new tab) · checked Sep 26, 2026 | Any size | Sign up yourself | $0.99 a Fin outcome | |
| Fini | Authenticates the customer, checks the order against policy, and completes refund or cancellation workflows in the helpdesk. In the vendor’s words: “You pay only when Fini fully solves the issue, with no human involved.” Source for the vendor’s words (opens in a new tab) Where it says AI does it: “Fini’s AI agent works across voice, chat, and email with 99% accuracy.” Source for where it says AI does it (opens in a new tab) · checked Sep 23, 2026 | Any size | Sales call | $0.89 a resolved ticket | |
| Forethought | Decides what a support request needs under the business’s own policies and carries out the action. In the vendor’s words: “…reason, decide, and take action using your business policies” Where it says AI does it: “…they reason, decide, and take action using your business policies to deliver end-to-end AI customer support.” Source (opens in a new tab) · checked Sep 23, 2026 | Larger organizations | Sales call | Not published | |
| Freshworks | Replies back and forth to support emails inside Freshdesk and resolves the ticket without an agent. In the vendor’s words: “Answer email queries with Email AI Agent that understands every incoming email ticket, engages in back-and-forth replies if needed, and responds with the right solution.” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sign up yourself | $19 a month per agent | |
| Gorgias | Answers ecommerce support questions and carries out actions like refunds, exchanges and order tracking without a person. In the vendor’s words: “Resolve inquiries automatically so your team can focus on high-impact work” Source (opens in a new tab) · checked Sep 23, 2026 | Any size, e-commerce | Sign up yourself | $40 a month | |
| Helply | Investigates a support ticket across the connected systems, answers the customer and carries out the fix. In the vendor’s words: “Helply’s agents investigate, resolve, and take action autonomously, then bring in your team when human judgment is needed.” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sign up yourself | $49 a month | |
| Lorikeet · : Australia | Works a support request through the business’s own procedures and systems to the end. In the vendor’s words: “Lorikeet follows your SOPs, taps into your systems, and handles your highest-stakes workflows, without the bluff.” Where it says AI does it: “The only AI agent that resolves customer problems end-to-end across their lifecycle via phone, SMS, chat, email and WhatsApp” Source (opens in a new tab) · checked Sep 26, 2026 | Any size | Sales call | Not published | |
| Tidio | Answers repeat customer questions and completes recurring tasks in chat and email without an agent. In the vendor’s words: “Automatically answer common questions and perform recurring tasks so your team can focus on growing your business.” Where it says AI does it: “Solve up to 67% of customer problems with Lyro - the AI agent. Automatically answer common questions and perform recurring tasks so your team can focus on growing your business.” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sign up yourself | $32.50 a month | |
| Maven AGI | Takes the action a customer request needs inside the help desk, CRM and phone system rather than proposing one. In the vendor’s words: “Drive action across your existing help desk, CRM, and telephony while keeping IP and data protected” Where it says AI does it: “Real-time voice AI that answers the call, handles interruptions and accents naturally, and resolves the issue.” Source (opens in a new tab) · checked Sep 23, 2026 | Larger organizations | Sales call | Not published | |
| Parloa | Handles inbound customer conversations itself, in the caller’s language, without a queue. In the vendor’s words: “AI agents instantly manage millions of conversations in any language, eliminating wait times” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sales call | Not published | |
| Richpanel | Handles a support conversation from first message to resolution without a person taking it over. In the vendor’s words: “AI agents resolve your repetitive tickets end to end, in your brand voice.” Source (opens in a new tab) · checked Sep 26, 2026 | Any size | Sales call | $99 per seat a month plus $0.20 per AI handled conversation | |
| Ringly.io · : Netherlands | Answers the support phone line for an online store, looks up the order and resolves the call end to end. In the vendor’s words: “Seth the AI agent resolves up to 90% of Shopify phone support calls.” Source (opens in a new tab) · checked Sep 27, 2026 | Any size, e-commerce | Sign up yourself | $1.99 per phone conversation, 50 conversations/mo minimum | |
| Robylon | Takes the action the request needs inside the systems behind it, including building a cart and taking payment. In the vendor’s words: “Robylon answers on email, chat, voice and WhatsApp, reads the systems the answer actually lives in, and takes the action rather than describing it.” Source (opens in a new tab) · checked Sep 26, 2026 | Any size | Sales call | Free tier, then $25 a month | |
| Sierra | Goes past answering the question and carries out the change the customer asked for. In the vendor’s words: “Your agent can go beyond answering questions and take action to support customer requests, like updating a subscription or submitting a warranty.” Source (opens in a new tab) · checked Sep 23, 2026 | Any size | Sales call | Not published | |
| Talkdesk | Works out what a contact needs from live context and delivers the outcome itself. In the vendor’s words: “…reason through requests, apply real-time context, and deliver accurate outcomes” Where it says AI does it: “AI agents execute work end to end at speed and scale.” Source (opens in a new tab) · checked Sep 23, 2026 | Larger organizations | Sales call | Not published | |
| Ticketdesk AI | Answers and closes support tickets on chat and email around the clock, routing hard cases to a person. In the vendor’s words: “Transform your customer support with AI agents that handle tickets automatically, learn from your documentation, and route complex issues to the right team members — available on chat and email.” Source (opens in a new tab) · checked Sep 28, 2026 | Small business | Sign up yourself | $29 a month | |
| Zendesk | Resolves customer issues across email, chat and voice in the ticketing system without an agent. In the vendor’s words: “AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.” Source (opens in a new tab) · checked Sep 26, 2026 | Any size | Sign up yourself | $55 a month per agent |
What to know before you buy
- These close the ticket themselves, issuing the refund or finishing the workflow. Many products sold as support agents only draft a reply for your team, so ask which it does.
- Vendors publish their own ceiling: roughly two thirds of contacts handled start to finish. Plan for a person to take the rest.
- Pricing per conversation or per resolution makes the bill unpredictable. Work it out at your real ticket volume.
- Ask how it knows the same customer across chat, email and the phone. Losing track of who someone is across channels is the failure customers notice most.
- Most are sold through a sales call: 10 of the 26 can be bought with a sign-up form.
More from our research
How real (from our first round of research)
All 11 we checked come from a vendor page stating that the AI closes the ticket, issues the refund or completes the workflow with no person. One ships in draft-review mode by default and counts only because the same page separately publishes an auto-respond mode. A meaningful slice of the wider market is the opposite: products that call themselves an agent and hand a person a drafted reply to send, one of them pricing its plans by how many AI suggestions a person gets while working tickets, which means a person still resolves them. You will meet several drafting tools before a resolving one.
Watch for
Vendors now publish a ceiling on how much they will resolve and price under it, and they put the share a product really handles start to finish at roughly two thirds of contacts, as covered in Trust and control. One vendor ties its price to results: $1.99 per phone conversation, a $99 monthly minimum, and the month refunded if the agent resolves under 65 percent of calls. Vendors name wrong refunds and made-up answers as risks, but nobody publishes how often they happen.
What reviewers raise
Slow or unhelpful support, changes to the interface and unpredictable per-conversation billing are the recurring themes.
What builders say
The failure that annoys customers most is the product losing track of who they are across chat, email and the phone, so the same person is asked to explain the problem again, described in Where products stop short.
Questions to ask in the demo
- Does an AI do this, or does a rule? If the answer is “when X happens it sends Y”, you are buying automation, and it should not cost AI prices.
- Does it send, or does it draft? Ask for the sentence on their page that says it acts on its own.
- Does it do it on its own on this plan, or on the one above? The setting that lets it act without you is often a tier up from the entry price.
Quick answers
How many AI products are there for handling customer support tickets?
We found 26 products from 26 companies that do this themselves. 10 can be bought with a sign-up form and 16 through a sales call.
How much does a Support Resolution Agent cost?
Monthly plans priced in US dollars run $19 to $750, typically $40 a month. 15 of 26 publish a price. Check the monthly cap and what extra use costs.
Which ones are built for small businesses?
One says on its own site that it is built for small businesses: Ticketdesk AI. Most others name no size and may still suit you.
Other jobs in Customer Service
Cite this
Support Resolution Agent: all 26 products. The AI Agents Report, Iterategy, 2026. https://iterategy.com/research/ai-agents/jobs/support-resolution-agent/